Shipping & Returns

 

Online Order BONUS:

Environment Recycling Fees & *FREE Shipping included for ALL online orders within BC!

When you factor that against our BIG Box competitors, you will SAVE money with us. 
Electronic Recycling Fees may not appear on your invoice but we are obligated to remit these fees to the governing body. 

* FREE SHIPPING on all local orders in BC

 

Easy Returns & Exchanges - 30 Days

All online and in-store purchases are covered for 30 days.

To qualify for a full refund, we require the item(s) be returned in the original condition with all packaging, manuals and original accessories.
 
You must have a valid copy of purchase/invoice to present.

Any items that are damaged, without packaging or missing accessories may not be returned for a full refund.  Management reserves the right to assess and make fair offer if applicable. 

For incomplete or slightly damaged items a restocking fee will apply.  For online orders, the original shipping fees are non-refundable.

All items being returned to our location will be at the responsibility of the customer. Goods must be shipped with reasonable protection to save them from damage during shipping return.  Incorrectly packed  items are subject for inspection and refusal.  If returned items do not meet the above criteria they will be returned to the customer. 

Other exceptions:  special order items, in-ear headphones or items that have been installed for special/custom applications are not returnable for return or refund.

All items for returns must receive authorization prior to returning.  Please CONTACT US to start your return request. 

 

BRITISH COLUMBIA electronic recycling fees:

Televisions: 

TV 29" and under $9.00

 TV 30" to 45" $19.00

 TV 46" + over $35.00

Image, Audio & Video Devices:

 Personal/Portable $0.40

 Home/Non-Portable   $2.50

 Home Theatre in a Box (HTIB) $2.50